Refund policy

We have a 14-day exchange policy, which means you have 14 days after receiving your item to request a exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  

To start a return, you can contact us at info@luxehairbylen.com. Please note that exchanges will need to be sent to the following address:

305 E 204th St, Bronx, New York, 10467

You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as Luxe Hair by Len will not be held responsible for lost returns. 

You can always contact us for any return question at info@luxehairbylen.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We do not offer refunds, only exchanges.